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Return & Refund Policy
Return & Refund Policy
Your Satisfaction Guaranteed | Modern Gentleman Style | 2026
01. Our Quality Assurance
At Modern Gentleman Style (https://moderngentlemanstyle.shop/), we prioritize the satisfaction of every modern gentleman who shops with us. We understand that personal style is an evolving journey, and sometimes an item may not fit your specific vision. Our return and refund policy is designed to be as seamless and transparent as our shipping process, providing you with absolute peace of mind.
02. Comprehensive Policy Timelines
We provide one of the industry's most generous windows for decision-making. Please refer to the standardized timeframes below:
| Phase | Window Duration | Status |
|---|---|---|
| Return Window | 60 Days | From the date of confirmed delivery. |
| Restocking Fees | No Fees Free | $0.00 charge on all eligible returns. |
| Refund Processing | 12 Business Days | Post-inspection approval cycle. |
No Risk Commitment:
To ensure a premier shopping experience, Modern Gentleman Style does not charge restocking fees. We believe in our products, and if you are not satisfied, we want to make the correction process as financially effortless as possible.
03. Eligibility Requirements
To qualify for a professional return or exchange, all items must meet our rigorous quality standards upon return. These standards ensure that every gentleman receiving a product from us is getting a brand-new, premium garment:
- Items must be in their original, unwashed, and unworn condition.
- All original brand tags, labels, and protective packaging must be attached and intact.
- Items must be free from any scents (perfumes, detergents, smoke) or stains (makeup, deodorant).
- Items marked as "Final Sale" are not eligible for return due to hygiene or clearance protocols.
04. The Refund Processing Cycle
Transparency regarding your finances is our highest priority. Once your returned parcel reaches our administrative hub in Talkeetna, it undergoes a structured 12-day processing cycle:
- Inspection (Days 1-3): Our quality control team examines the item to ensure it meets the eligibility criteria mentioned above.
- Approval (Day 4): You will receive a notification via email regarding the approval or status of your refund.
- Financial Transaction (Days 5-12): Our accounting department initiates the refund back to your original payment method (Visa, MasterCard, Amex, or PayPal).
Please note: While we complete our internal process within 12 business days, your banking institution may require additional time to post the credit to your official statement.
05. How to Initiate a Return
To ensure your return is tracked and processed efficiently, please follow these standardized steps:
1. Contact our liaison team at support@moderngentlemanstyle.shop with your order number and the reason for the return.
2. Our team will provide you with a Return Authorization (RA) number and the specific shipping instructions for our Alaska hub.
3. Securely pack the item to prevent damage during transit—damage occurring during the return journey may void the refund eligibility.
4. Ship the package using a trackable service. Customers are responsible for return shipping costs unless the item arrived damaged or was incorrect.
06. Damaged or Incorrect Items
If you receive an item that is defective or not what you ordered, please notify us within 48 hours of delivery. In these specific cases, Modern Gentleman Style will provide a pre-paid shipping label and prioritize a full refund or immediate replacement at no cost to you.